CUSTOMER SERVICE CULTURE Customer service skills can feel like a lost art especially when you call a business and you can’t reach anyone with a pulse, or when you do have some person to person contact and the employee acts like they’re doing you a favor. It’s a...
Customer experience management – wow! Turning prospects into delighted customers and raving fans is every business owner’s dream. But how do you roll out the red carpet without losing your shirt? Our next guest has hundreds of ways. She’s Donna Cutting, author...
Are consumer buying habits mystifying at times? Join host Hanna Hasl-Kelchner as she welcomes sales strategy guru Brian Gracon, author of Meconomics® 101, who has a system for helping you identify what customers really want. WHAT YOU’LL DISCOVER ABOUT CONSUMER...
Creating a memorable marketing message that sets your business apart from the competition can be serious challenge for many small and mid-size businesses. It’s easy to bounce from one “marketing idea of the week” to the next with little to show for your efforts except...
Effective listening is challenging. Have you ever been introduced to someone at work only to forget their name 10 seconds later? Join the club. Also join host Hanna Hasl-Kelchner as she welcomes listening expert, and author of Listen Up, Dr. Kittie Watson, who says...
Would selling your product or service be easier if you could read people’s minds? To know what they’re thinking? What their preferences are? Of course it would! Join host Hanna Hasl-Kelchner as she welcomes big data expert, Dr. Jeanne Hurlbert who will tell you how to...
