How to Adopt Disney’s Magical Customer Experience in Your Business

How to Adopt Disney’s Magical Customer Experience in Your Business

♥ Share this episode with someone you think will benefit from it. ♥ ♥ Leave a review at Lovethepodcast.com/BusinessConfidential ♥ Photo Credit: © Can Stock Photo / KrisdogADD H1 KEY WORDS MAGICAL CUSTOMER EXPERIENCE Does creating a magical customer experience sound...
How to Create a Customer Service Culture You Can Be Proud Of

How to Create a Customer Service Culture You Can Be Proud Of

CUSTOMER SERVICE CULTURE Customer service skills can feel like a lost art especially when you call a business and you can’t reach anyone with a pulse, or when you do have some person to person contact and the employee acts like they’re doing you a favor. It’s a...
How to Improve Customer Experience Management for Stellar Results

How to Improve Customer Experience Management for Stellar Results

Customer experience management – wow! Turning prospects into delighted customers and raving fans is every business owner’s dream. But how do you roll out the red carpet without losing your shirt? Our next guest has hundreds of ways. She’s Donna Cutting, author...
Creating a Remarkably Sticky Marketing Message

Creating a Remarkably Sticky Marketing Message

Creating a memorable marketing message that sets your business apart from the competition can be serious challenge for many small and mid-size businesses. It’s easy to bounce from one “marketing idea of the week” to the next with little to show for your efforts except...
Effective Listening – The Secret to Powerful Communications

Effective Listening – The Secret to Powerful Communications

Effective listening is challenging. Have you ever been introduced to someone at work only to forget their name 10 seconds later? Join the club. Also join host Hanna Hasl-Kelchner as she welcomes listening expert, and author of Listen Up, Dr. Kittie Watson, who says...
How to Use Big Data to Read Your Customer’s Mind

How to Use Big Data to Read Your Customer’s Mind

Would selling your product or service be easier if you could read people’s minds? To know what they’re thinking? What their preferences are? Of course it would! Join host Hanna Hasl-Kelchner as she welcomes big data expert, Dr. Jeanne Hurlbert who will tell you how to...