CUSTOMER SERVICE CULTURE Customer service skills can feel like a lost art especially when you call a business and you can’t reach anyone with a pulse, or when you do have some person to person contact and the employee acts like they’re doing you a favor. It’s a...
Business Agreements Business agreements can make or break your organization. Yet it’s amazing the number of self-destructive habits many executives, managers and entrepreneurs engage in. Join host Hanna Hasl-Kelchner, author of The Business Guide to Legal Literacy....
Business development is at the intersection of sales and marketing. But how do you identify your ideal customer or client . . . the one that’s ready, willing and able to buy from you? Join host Hanna Hasl-Kelchner as she welcomes award winning marketer, Steve...
Professional business networking – effectively connecting with the right people in the right way can sometimes feels like pushing a mule up hill. Make it easy on yourself and join host Hanna Hasl-Kelchner as she welcomes Lou Diamond, author of Master the Art of...