CUSTOMER SERVICE CULTURE Customer service skills can feel like a lost art especially when you call a business and you can’t reach anyone with a pulse, or when you do have some person to person contact and the employee acts like they’re doing you a favor. It’s a...
Business Agreements Business agreements can make or break your organization. Yet it’s amazing the number of self-destructive habits many executives, managers and entrepreneurs engage in. Join host Hanna Hasl-Kelchner, author of The Business Guide to Legal Literacy....
Business development is at the intersection of sales and marketing. But how do you identify your ideal customer or client . . . the one that’s ready, willing and able to buy from you? Join host Hanna Hasl-Kelchner as she welcomes award winning marketer, Steve...
Professional business networking – effectively connecting with the right people in the right way can sometimes feels like pushing a mule up hill. Make it easy on yourself and join host Hanna Hasl-Kelchner as she welcomes Lou Diamond, author of Master the Art of...
Sales credibility is the “it” factor necessary to make a sale, or close a deal. It’s as important to sales as oxygen is to life on this planet. But how do you know if you have “it? Or how to get “it.” Marketing expert, Ryan Sauers, author of Would You Buy From You?:...
